Safety and access

You agree to give the technician safe access to the equipment at the time you chose, and to tell us before the visit about anything unsafe: a smell of gas, smoke or sparks, water near electrical parts, or a carbon monoxide alarm. If any of those is present, call 911 or your utility first; we do not send a technician into a hazard. The technician may stop a visit that is unsafe and tell you why. An adult must be present or reachable during the visit. The full agreement is being finalized and will replace this text.